Customer Testimonials

Thomas was absolutely excellent to deal with! Very knowledgeable about the particular vehicle and the company incentives. He was able to get us a good deal without a lot of hassle. We also had the pleasure of meeting Henry who took us for a test drive - we thoroughly enjoyed our time with him.

Shout out to Joey for providing excellent customer service! From the moment I called until the time I picked up my vehicle, he was pleasant, prompt, efficient, and communicative. Everything you could ask for in a service technician! He made the entire process smooth and easy. Thank you, Joey, for a great experience!

I appreciate AJ he assisted me very well with getting my car fixed as well as Chris the last time I was there much appreciated they do a phenomenal job thank you to the mechanics the technicians everyone who is involved customer services A1

I took my EV that I bought here for its one -year service visit. I asked that the tires be rotated, and a slow leak in one tire be fixed. I guess it was too much to ask. When they returned the car to me, they told me the work was done. Later I realized that neither had the tires been rotated, nor the leak fixed. I took the car to Big O Tires and they took care of both things for free (see picture of the nail). I think it's pretty sad when a dealership can't handle ... Read More

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Google - Oct 30, 2026

I took my EV that I bought here for its one -year service visit. I asked that the tires be rotated, and a slow leak in one tire be fixed. I guess it was too much to ask. When they returned the car to me, they told me the work was done. Later I realized that neither had the tires been rotated, nor the leak fixed. I took the car to Big O Tires and they took care of both things for free (see picture of the nail). I think it's pretty sad when a dealership can't handle relatively simple things like this, and can't provide accurate information about the service that was done to a vehicle.

I noticed they never reply ton1 Star reviews. The service advisors here are horrible they do not answer the phones or return phone calls when you call to follow up on your vehicle but are quick to answer when you call to schedule services that will not me completed accurately. Mr Elway im disappointed that you have your name attached to such horrible services

(Translated by Google) David Harsting very Professional, (Original) David Harsting very Profesional,

They were very helpful, pleasant and knowledgeable. I would definitely recommend them!

John Elway is a great place to buy a Chevrolet! From the online staff of Avery and Dave, to our salesman Thomas Jordan and sales manager Jason. Everyone was professional, knowledgeable and straight up. We never felt like they were trying to pull a fast one or get over on us. And if you take a test drive, take it with Henry. He makes you feel like a friend that you haven’t spoken with in a while. Also, kudos to Dave from finance. An A++++ experience! Highly recommend!

I never write reviews, but this experience was so bad that I felt compelled to share it. In fact, the situation became so frustrating that I even contacted the sales department to get involved because I could not get my concerns properly addressed through service. What should have been a routine warranty repair turned into weeks of stress, confusion, delays, and repeated follow-ups on my part. The problems started before the repairs even began. I was never informed about the rental car deposit requirement until I arrived for my appointment, completely disrupting my day. Throughout the repair process, communication was ... Read More

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Google - Oct 27, 2026

I never write reviews, but this experience was so bad that I felt compelled to share it. In fact, the situation became so frustrating that I even contacted the sales department to get involved because I could not get my concerns properly addressed through service. What should have been a routine warranty repair turned into weeks of stress, confusion, delays, and repeated follow-ups on my part. The problems started before the repairs even began. I was never informed about the rental car deposit requirement until I arrived for my appointment, completely disrupting my day. Throughout the repair process, communication was poor. Promised callbacks didn't happen, I constantly had to reach out for updates, and repair timelines changed multiple times. At one point, repairs appeared to have been declined through the app using a signature that was not mine. I had to contact the dealership and explain that I wanted the repairs performed. The most concerning issue was that I was told my vehicle was repaired and ready for pickup. After driving it home, it became clear the brake problem had not actually been fixed. I then had to start the process all over again and wait several more days before the dealership would take the vehicle back. The rental car situation was another headache. I received very little notice that the rental had to be returned while I was at work, and later had to continue following up about billing and coverage issues. To make matters worse, my steering wheel came back in worse condition than when I dropped the vehicle off. I was told it was "peeling," but when I got it back there was significantly more damage, including missing material from the steering wheel. I brought the issue to management's attention, but it was never corrected. Every time I called about my concerns, I was told I needed to wait and speak with the same advisor instead of getting help from someone else. As problems continued to pile up, I eventually contacted the sales department because I wasn't getting anywhere through service. While the vehicle was eventually repaired, the lack of communication, incorrect repair completion, rental car problems, damage to my steering wheel, and overall handling of the situation made this one of the worst dealership service experiences I have ever had. 1 out of 5 stars. I would not recommend this service department.

I called AJ several times and received no response I also left a message for Todd and received no response. I will say with my experience this service department does not care about their customers. I purchased a brand new Suburban that has had several issues and they treat me like I’m the burden. For such an expensive purchase I would expect better quality and service.

I purchased at Cherry red 2021 Tahoo Premier absolute beauty!!! I feel so blessed to have worked with Dav to purchase my truck! His patience, understanding, and dedication meant more to me than I can put into words. With all the odds against me, he put in the time and hard work to get me into the truck I truly wanted. He made it happen, and I couldn’t be more grateful! Dav, thank you for listening, understanding my situation, and sticking with me throughout the process. This was more than just a sale to me—it was a blessing, and ... Read More

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Google - Oct 25, 2026

I purchased at Cherry red 2021 Tahoo Premier absolute beauty!!! I feel so blessed to have worked with Dav to purchase my truck! His patience, understanding, and dedication meant more to me than I can put into words. With all the odds against me, he put in the time and hard work to get me into the truck I truly wanted. He made it happen, and I couldn’t be more grateful! Dav, thank you for listening, understanding my situation, and sticking with me throughout the process. This was more than just a sale to me—it was a blessing, and your effort made such a difference. I absolutely love my truck! If you’re looking for someone who will put their heart into helping you, go see Dav! ❤️

Always greeted when I walk in! Everyone takes time to smile even when they are busy helping others.

Thankyou to David Hastings in sales, I had a very good experience. Thanks David!

⭐ 1 Star — BUYER BEWARE! Extremely Disappointing Experience at John Elway Chevrolet I purchased a brand-new truck from John Elway Chevrolet, and while the initial sales experience seemed positive, what happened during financing and after the sale has left me questioning the dealership’s honesty, integrity, and commitment to its customers. First, the financing. I was initially told I had been approved for a 10% interest rate through GM Financial, despite knowing I qualified for GM’s advertised 0% financing promotion. After going back and forth with the dealership, I ultimately left with the 0% financing I knew I was eligible for. It makes me ... Read More

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Google - Oct 14, 2026

⭐ 1 Star — BUYER BEWARE! Extremely Disappointing Experience at John Elway Chevrolet I purchased a brand-new truck from John Elway Chevrolet, and while the initial sales experience seemed positive, what happened during financing and after the sale has left me questioning the dealership’s honesty, integrity, and commitment to its customers. First, the financing. I was initially told I had been approved for a 10% interest rate through GM Financial, despite knowing I qualified for GM’s advertised 0% financing promotion. After going back and forth with the dealership, I ultimately left with the 0% financing I knew I was eligible for. It makes me wonder how many customers simply accept what they’re told without questioning it. But the financing isn’t even the most upsetting part of this experience. I purchased this truck BRAND NEW, with just 7 miles on the odometer. During the initial walkaround, the salesman pointed out a small paint chip on the front of the truck and assured me I could bring it back to have it touched up. No big deal. I appreciated him pointing it out. However, a few weeks after purchasing the truck, I noticed paint peeling on the opposite side of the front end. Upon closer inspection, I discovered something much more concerning. The panel gaps on one side of the truck are noticeably tighter than those on the other side. Even more concerning, the area adjacent to the peeling paint appears to have been previously touched up before I ever purchased the truck. This raises some serious questions. Was this brand-new truck damaged and repaired before it was sold to me? If so, why wasn’t that disclosed? I don’t know exactly what happened to this truck before I purchased it, but I do know that a brand-new vehicle with 7 miles on it shouldn’t have peeling paint, evidence of prior touch-up work, and noticeably inconsistent panel alignment. What has been even more disappointing is the dealership’s complete lack of response. I have repeatedly reached out to: * Amine — my salesman * Daryl Yasa — Customer Service Manager * Trevor — Sales Manager I have contacted each of them individually and even sent a group text to all three explaining my concerns. Not one of them has responded. Two days ago, I received an unrelated sales text from the dealership. I responded, explained the entire situation, and was told they were sorry and would forward my concerns to management. You guessed it. Still no response. Apparently, communication is important when they’re trying to sell you a vehicle, but once they’ve made the sale, getting someone to acknowledge a legitimate concern becomes nearly impossible. What makes this especially disappointing is the John Elway name attached to this dealership. As a lifelong Colorado resident, I associate that name with excellence, leadership, and integrity. I certainly don’t hold John Elway personally responsible for my experience, but the employees and management representing his name should be held to those same standards. I’m not asking for special treatment. I’m asking for honesty, accountability, and an explanation of why my brand-new truck appears to have had paintwork performed before I purchased it. I gave this dealership multiple opportunities to address my concerns privately before writing this review. Unfortunately, their repeated silence has left me little choice but to share my experience publicly. My advice to anyone considering purchasing a vehicle from John Elway Chevrolet: BUYER BEWARE. Inspect every inch of your vehicle, question the financing you’re offered, and don’t assume that buying from a dealership with a well-known name guarantees honesty or customer service. A dealership’s true integrity isn’t measured by how it treats you before the sale. It’s measured by how it treats you when something goes wrong afterward. Based on my experience, John Elway Chevrolet has failed that test miserably.

excellent as usual DEMITRIOS did a great job

Excellent place to purchase from !!

I will preface by saying that my service advisor, Cheryl was great! Friendly and efficient. However the shop guys not so much. I bring my brand new Chevy Equinox Ev in to have the wheel straightened, it was crooked to the left from the factory but drives straight, just needs the wheel straightened with the front toes. It just so happened the right rear toe was out, so they fixed it, but the wheel was still crooked. I bring it in the next day, I'm told the tech checked it and drove it and the wheel is straight. I ... Read More

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Google - Oct 10, 2026

I will preface by saying that my service advisor, Cheryl was great! Friendly and efficient. However the shop guys not so much. I bring my brand new Chevy Equinox Ev in to have the wheel straightened, it was crooked to the left from the factory but drives straight, just needs the wheel straightened with the front toes. It just so happened the right rear toe was out, so they fixed it, but the wheel was still crooked. I bring it in the next day, I'm told the tech checked it and drove it and the wheel is straight. I don't know what his definition of straight is, but it is clearly crooked and needs centered. So 2 days in a row I got lazy techs that refuse to do WARRANTY work. I'm not coming in 2 days in a row trying to waste my time or theirs. Simply trying to get 15 minutes of warranty work. Straighting a wheel does not take a lot of effort or time. I'll never be coming to this dealership again.

Professional and on time

We had another great experience car buying from John Elway Chevrolet. Our salesman, Thomas, was knowledgeable, professional and personable. Highly recommend!!

This car dealer is considerate and as helpful as possible.

Experience was easy. Was greeted when I first entered the dealer. Told them what I was looking for and was able to get what I wanted. Matt Wise was very knowledgeable with the Colorado and very friendly and helpful during my visit.

I worked with Sean & Jason here at John Elway & they were so helpful & answered any questions I had, considering it was my first big girl car purchase, I was nervous but they made me feel right at home & comfortable. And I love my new 2026 Chevy trailblazer!

This is a great place to get a nice car. Patrick is a good man to go threw and he helped me and my gma with an awesome great car. 😊 thank you Patrick. All thanks to u, we finally have a car that we didnt have in month.

Having bought well over 40 cars, today’s visit at John Elway Chevrolet was simply a lesson in their doing EVERYTHING RIGHT. Pleasant does not describe the buying experience. “Fantastic” comes closer. It was more like meeting old military friends for a beer. Any soldier gets that. Jeremy and Patrick, on the sales staff, made me feel like I was a brother. No, they were even more supportive and respectful than that. Out of 10, I’d give each a 100. I’ve bought a car, but MUCH more importantly, I’ve made friends with two simply amazing people. This event came to ... Read More

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Google - Oct 1, 2026

Having bought well over 40 cars, today’s visit at John Elway Chevrolet was simply a lesson in their doing EVERYTHING RIGHT. Pleasant does not describe the buying experience. “Fantastic” comes closer. It was more like meeting old military friends for a beer. Any soldier gets that. Jeremy and Patrick, on the sales staff, made me feel like I was a brother. No, they were even more supportive and respectful than that. Out of 10, I’d give each a 100. I’ve bought a car, but MUCH more importantly, I’ve made friends with two simply amazing people. This event came to be because I was so comfortable dealing with Dimitri, who oversaw recent routine service on my Corvette. Dimitri, too, walks among the automobile Gods. I’m not much of a football fan, but I am CERTAINLY a fan of John Elway’s dealership. Teamwork to the MAX !! Thanks, John !!! Dr. Dave Palmer

My experience was great 😃

My experience with the salesman was phenomenal! He listened to what I wanted and gave me options that fit what I was looking for. The experience with the financial guy and GM Financial ruined the experience for me. I was pretty much called stupid for not accepting the extended warranty and then the promotion (0% no interest and no payment for 90 days) was not honored. After going back and forth with the dealership and GM financial, I accepted the fact that the 90 days no payment would not be honored.

The service department is amazing. I have had over 20 appointments and have always been treated exceptionally well.

Great experience! Love our car. Working with Ephi Endazenaw was a joy. She took such good care of us and made buying a car FUN!

When all the other Chevrolet dealers tell you NO!!!!! Call John Elway Chevrolet they will get it done!!!!!!!!! Don't waste your time with the others....

Everyone I met was very polite and made me feel comfortable. I met with Patrick and he listened like tailor mending a car to me. Drove off home with my dream car.

I came into the parts department to ask for a simple battery warranty process and the guy had a bad customer service demeanor and said something about barking up something. Just to let you guys know I’m not a dog and I don’t appreciate you talking to your customers that way horrible customer experience. I was literally gonna buy another work truck today but now that’s not going to be happening.

This dealership was extremely helpful in the past under former leadership. However it pains me to say that is no longer the case and actually couldn't be further from the truth of how these guys operate now, minus those said all star employees. They seem to have minascule amounts of actually wanting doing a deal. Instead of helping with negative equity they simply say there's nothing we can do an move on. They could actually care less about doing deals and business. Save your patience, time and money and shop elsewhere!! These guys could do deals if they ... Read More

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Google - Sep 18, 2026

This dealership was extremely helpful in the past under former leadership. However it pains me to say that is no longer the case and actually couldn't be further from the truth of how these guys operate now, minus those said all star employees. They seem to have minascule amounts of actually wanting doing a deal. Instead of helping with negative equity they simply say there's nothing we can do an move on. They could actually care less about doing deals and business. Save your patience, time and money and shop elsewhere!! These guys could do deals if they wanted to, yet they certainly prefer a certain "type" of customer, i.e white and rich. Jason the manager told me he was looking at my credit when my credit hadn't been pulled since July, mind you this is in September. So on top of everything else, they obviously lie to their customer base!!! STEER CLEAR!!!!

Worst customer service. I scheduled an appointment to come see a car and they sold it and they didn’t have courtesy of calling me so that I wouldn’t drive 40 min to get to the dealership.

Could not be more disappointed with my experience. Purchased the car end of July still have not received title. They met me off the highway as the dealership was super far away from me. There was a number of things wrong with the car and they promised those would be covered under warranty with their 60 day guarantee. We were not able to schedule to bring it to them as the mechanic who works on Mercedes was never in the shop, so we took it to another dealership that they said would be covered under the same warranty, but am now ... Read More

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Google - Sep 16, 2026

Could not be more disappointed with my experience. Purchased the car end of July still have not received title. They met me off the highway as the dealership was super far away from me. There was a number of things wrong with the car and they promised those would be covered under warranty with their 60 day guarantee. We were not able to schedule to bring it to them as the mechanic who works on Mercedes was never in the shop, so we took it to another dealership that they said would be covered under the same warranty, but am now being charged $600 as it’s apparently not. Run as fast as you can before purchasing from this dealership

I had a really great experience buying my Corvette from John Elway Chevrolet. Hector was awesome to work with from beginning to end. He was super helpful, professional, and knew exactly what he was doing. He made the whole process feel easy and stress-free. I’m really happy with my Corvette and with the experience I had at the dealership. I would definitely recommend John Elway Chevrolet to anyone looking for a car, and I would especially recommend asking for Hector. He took great care of me and made the whole experience that much better!

Very great experience Hector Cervantes does am amazing job helped me find my dream truck, will definitely recommend friends and family

This place is awesome!! Hector and Trevor got me everything me and my family needed. Finance was super easy with Miguel and he explained everything perfectly! I’ll definitely be back! Thanks guys!

Matt was a great salesman! They accommodated me and made things super easy when my family had an emergency and couldn’t make it to get the vehicle. He met me and didn’t make me go all the way. Thank you guys for everything and making it really easy for us!

Joey was fantastic to work with. If we ever need something fixed, we will be back. Thank you for being so accommodating and communicative.

Terrible dealership I try to trade in my Shelby f150 they were saying they couldn’t take it because it was fake … try to offer me a low ball price sales reprentative said they won’t take it cause it was fake

Have been going here for service for over 15 years although different ownership. Service has been declining for awhile and isn't great now. Used to be mostly the same people who were friendly and helpful. Had an appointment for an oil change and they changed it on me last minute with just an email that said that since it was now so late in the day, they might have to keep my car overnight. For an oil change. No apologies when I called and and he tried to first claim that I must have gone in and changed it myself, ... Read More

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Google - Aug 29, 2026

Have been going here for service for over 15 years although different ownership. Service has been declining for awhile and isn't great now. Used to be mostly the same people who were friendly and helpful. Had an appointment for an oil change and they changed it on me last minute with just an email that said that since it was now so late in the day, they might have to keep my car overnight. For an oil change. No apologies when I called and and he tried to first claim that I must have gone in and changed it myself, or that I remembered it wrong, even though it had been confirmed via text and email. Finally he said I could bring it in any time. When I got there I tried to show the guy the text to prove I wasn't stupid, he said in a nasty voice "when you called we said you can bring it in any time. Why don't you let it go?" Well...because you all tried to claim I don't know what I'm doing, plus no apology. When I picked it up he acted better but still didn't apologize for the rescheduoe nor for blaming me for it -- I'm done there.

Grata experiencia, cuentan con gran variedad de vehículos y el personal muy atento, en lo personal recibí un servicio excelente. Concreté mi compra gracias al asesor en ventas Héctor Cervantes, quien hizo que todo fuera de lo más sencillo y rápido.

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I had an awesome truck-buying experience at John Elway Chevrolet, all thanks to Hector Cervantes and his outstanding service! From the moment I walked into the dealership last week, Hector went above and beyond to make sure everything went smoothly. I was there to buy a Ram TRX, and he handled the entire transaction with professionalism, rapidity and integrity. He was patient with all of my questions, and never made me feel pressured at any point in the process. He took the time to ensure i understood every single detail. It’s rare to find a salesperson who is great ... Read More

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Google - Aug 28, 2026

I had an awesome truck-buying experience at John Elway Chevrolet, all thanks to Hector Cervantes and his outstanding service! From the moment I walked into the dealership last week, Hector went above and beyond to make sure everything went smoothly. I was there to buy a Ram TRX, and he handled the entire transaction with professionalism, rapidity and integrity. He was patient with all of my questions, and never made me feel pressured at any point in the process. He took the time to ensure i understood every single detail. It’s rare to find a salesperson who is great at every single aspect of their job, but Hector truly nailed it. The paperwork was handled efficiently, the communication was top notch. Buying a vehicle can sometimes be a stressful process, but he turned it to be exciting. I am absolutely happy with my new truck and can’t thank him enough for his work. If you are looking to purchase a vehicle at John Elway Chevrolet, do yourself a huge favor and ask for Hector Cervantes, you will be in the absolute best hands!

(Translated by Google) Excellent service from Héctor Cervantes. Everything was very quick! Both on the phone and in person. He finds the best prices with financing companies and is very attentive to everything. Very happy! (Original) Muy buena atención de Héctor cervantes. Muy rápido todo! Ya sea por teléfono y en persona también. Te busca los mejores precios con financiadoras y muy atento a todo. Feliz!

Great experience!! We were in a frustrating situation and Thomas and the team at John Elway Chevrolet stepped up big time and helped us out. We really appreciate everything they did for us. Thank you!

I went in and was supposed to have my mom as a cosigner and instead put me as the cosigner and now everything is messed up, tried reaching out yesterday but had no luck. My deal was in process while it was close to the end of their shift. So now I have to figure all this out.

Best customer service out there!! We have used Andy Black for years and he always goes the extra mile. We trust him and he is always very professional and does an excellent job communicating and taking car of all of our Chevy's needs!

Jeremy and Patrick were great! Avery was fun too! Would highly recommend buying from!

Everyone at the dealership was fantastic to work with! Henry was our salesman! He was professional, helpful, and great to work with. He definitely made our experience worth buying from John Elway Auto Nation. I know if we have any concerns, Henry will take care of us!

These guys are amazing! Ordered some fender liners yesterday and they were ready same day. Found out the same location was missing one of my liners and they sourced me a replacement ASAP. Definitely will be coming back. -Carlos Verdugo/Arvizu

Just great customer service in the Service Department.

Five stars all around for John Elway Chevrolet! Buying a used car can sometimes feel overwhelming, but working with them was an absolute breeze. From start to finish, the communication was clear and proactive, and the entire team delivered a non-pushy, zero-pressure sales experience. They truly listened to what we were looking for and worked closely with us to ensure this 4Runner met all our needs and requirements. What impressed me most was how far they went to ensure the vehicle was in fantastic working order before we drove it off the lot. They went the extra mile to get ... Read More

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Google - Aug 17, 2026

Five stars all around for John Elway Chevrolet! Buying a used car can sometimes feel overwhelming, but working with them was an absolute breeze. From start to finish, the communication was clear and proactive, and the entire team delivered a non-pushy, zero-pressure sales experience. They truly listened to what we were looking for and worked closely with us to ensure this 4Runner met all our needs and requirements. What impressed me most was how far they went to ensure the vehicle was in fantastic working order before we drove it off the lot. They went the extra mile to get everything perfect—which says a lot, given that it was a used vehicle and not even a Chevrolet! If you're in the market for a new or used car, ask for Thomas Jordan. Thomas was fantastic to work with: attentive, professional, and genuinely helpful. The rest of the team backed him up seamlessly whenever extra assistance was needed. I would recommend Thomas and the team at John Elway Chevrolet to anyone looking for a stress-free car-buying experience. We love our 4Runner!

Amazing experience. Special thanks to Mo, Thomas, Jeremy, and Daniel! They all went out of their way to make us feel comfortable and happy. They went over everything in detail and we walked out of there feeling like we had friends. Not the normal thing you hear about a car dealership. No pressure sales. Finance guy Daniel was amazing and got us a fantastic rate. I will be telling all my friends about this place. Thank you guys!

Huge shoutout to the team for securing our 2023 Ford Transit at such an amazing price! The service and support along the way made this such an enjoyable experience as they followed up and kept me posted the entire time! Aaron Rankin brings absolute value with his personality, level of attention to detail and overall customer service, cheers!

Aaron is a stud, got me a really good deal on a truck and was very communicative throughout the whole process!

We love the support and staff, always helpful. They are never too busy for us. Thanks for your help Aaron

Aaron is a pleasure to deal with. Made the process super easy.

I came in for a new water pump and alternator stretch fit belt. They texted me a quote for over $4000 for addition work including 4 wheel drive service (I’ve never even had the Suburban in 4 wheel drive the two years I’ve had it). A new water pump that they said was leaking ( I’ve never seen a drop of anti-freeze in my garage ever), and tires. I would buy the tires because they do have good prices on tires, but not now. Oh, and I had a 7:00 am appointment and was not even seen until 9:30am. The text for ... Read More

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Google - Aug 7, 2026

I came in for a new water pump and alternator stretch fit belt. They texted me a quote for over $4000 for addition work including 4 wheel drive service (I’ve never even had the Suburban in 4 wheel drive the two years I’ve had it). A new water pump that they said was leaking ( I’ve never seen a drop of anti-freeze in my garage ever), and tires. I would buy the tires because they do have good prices on tires, but not now. Oh, and I had a 7:00 am appointment and was not even seen until 9:30am. The text for the quote was so non-professional, I could not believe it, not even in person. My Suburban.is a 2024 and I plan on buying a new ‘27 when they come out, but not from John Elway on Broadway!

Need service? Beware! These guys will make up reasons to think you need to replace parts that do not need to be replaced. They told me my water pump was leaking. When asked why I had never seen a drop of antifreeze on my garage floor or from the weep hole, they said the antifreeze would be landing on the skidplates and would never be seen. You would eventually see this type of leak. During the same visit, they wanted over $4,000 in 4-wheel drive service and tires. I would buy tires from them because they do have good prices, but ... Read More

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DealerRater - Aug 7, 2026

Need service? Beware! These guys will make up reasons to think you need to replace parts that do not need to be replaced. They told me my water pump was leaking. When asked why I had never seen a drop of antifreeze on my garage floor or from the weep hole, they said the antifreeze would be landing on the skidplates and would never be seen. You would eventually see this type of leak. During the same visit, they wanted over $4,000 in 4-wheel drive service and tires. I would buy tires from them because they do have good prices, but not now; you can not trust the service department or if they would honor the price they gave you. I'm looking at trading in my current vehicle and buying a new one, but not from John Elway on Broadway. They are an embarrassment to the legendary name they have on the building; this Chevrolet dealership is not worthy of the name, and John should be embarrassed to have his name on such a poor customer service dealership in Denver. The biggest complaint is that they lied about what was wrong with my vehicle to up the ticket price for their service department. I looked when I got home with a flashlight to see if they has ever been any foreign liquids on the skid plates, and they were clean as could be.

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Muchas gracias a Hector Cervantes por ayudarnos 100% en español en la compra de nuestro vehículo. Despues de ir a 3 concesionarios el día de hoy decidimos regresar a John Elway Chevrolet por Hector y su amabilidad y sabiduría.

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Hector is the best salesmen —a very friendly person who made everything easy to understand; I highly recommend him to everyone. Thanks John Elway Chevrolet

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⭐⭐⭐⭐⭐ Huge thank you to Hector and the team for making my EV6 purchase happen. After looking at several vehicles and running into approval issues elsewhere, Hector stayed patient, transparent, and worked hard to find a solution that actually fit my situation instead of just trying to sell me a car. He answered my questions, kept me updated throughout the process, and made sure there were no surprises along the way. I ended up driving home in a 2022 Kia EV6 Wind AWD that I absolutely love. If you're looking for someone who will put in the effort and treat you ... Read More

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DealerRater - Jul 3, 2026

⭐⭐⭐⭐⭐ Huge thank you to Hector and the team for making my EV6 purchase happen. After looking at several vehicles and running into approval issues elsewhere, Hector stayed patient, transparent, and worked hard to find a solution that actually fit my situation instead of just trying to sell me a car. He answered my questions, kept me updated throughout the process, and made sure there were no surprises along the way. I ended up driving home in a 2022 Kia EV6 Wind AWD that I absolutely love. If you're looking for someone who will put in the effort and treat you with respect throughout the process, I highly recommend asking for Hector.

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My daughter came out from Michigan to visit me this June. She has a 2019 Chevy Blazer. Everything was working fine till she just got into Denver and then for some reason her check engine light came on and the transmission would not shift up into high gear. She had bumper to bumper insurance warranty and she contacted them and when she told me what was going on I told her first thing we need to do is go see what codes are stored in the engine because I have worked as a mechanic working from heavy line down to flat ... Read More

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Google - Jun 30, 2026

My daughter came out from Michigan to visit me this June. She has a 2019 Chevy Blazer. Everything was working fine till she just got into Denver and then for some reason her check engine light came on and the transmission would not shift up into high gear. She had bumper to bumper insurance warranty and she contacted them and when she told me what was going on I told her first thing we need to do is go see what codes are stored in the engine because I have worked as a mechanic working from heavy line down to flat rate automotive for 42 years and have recently retired. We went to AutoZone. We got the codes read. There was four codes for the high-speed transmission solenoid. We we let the insurance company know and then we took it to John Elway Chevrolet on South Broadway and dropped it off. When I talked to the service advisor there was another gentleman who worked there standing by the service advisor I showed him the diagnostic codes from Auto Zone and I asked him if it could possibly be a shift solenoid and I asked him if they were inside the transmission or outside the transmission. He said outside the transmission, but the transmission tech will have to check it out.I thought okay an easy fix if that was it. So a day or two goes by. We finally hear from the Chevy dealer saying the mechanic says we need a whole new transmission. My daughter contacts the insurance company. The insurance company said they would have to send an adjuster out. We had to wait a few days for that and in the meantime she had a certain time to be back to work in Michigan. But what can you do, so we waited.the adjuster came out and all of a sudden contacted my daughter and said there's nothing wrong with the vehicle. Come pick it up. And we didn't know what was going on. My daughter was very upset. We went down and talked to the adviser at the dealership and asked for a print out of the diagnoses, he said that it was an intermittent problem and I told him the problem was constant all the time we drove it. I asked him if they shut the check engine light off because when we checked out the vehicle in the parking lot the check engine light was off and we was told no they just inspected it. Miraculously, I went with my daughter all the way to Michigan, because I was worried, we did not have a problem and no check engine light. It's just funny how the check engine light automatically shuts off and the car is shifting fine so I don't know how it could be we needed a transmission when the thing drove fine. I was pretty disappointed and for the inconvenience that was brought on, and still having to pay $264 for the check out.

The worst service department ever, if there was no star to give that would be better. A simple oil change can't be done correctly. Had to go to a mazda dealership to get my oil change done correctly.

I have used Elway Chevrolet for service on my truck before. This service visit was ridiculously bad. I scheduled a Monday 915am appt. I was told the vehicle might have to stay overnight. When I checked in later in the day for progress was told it had not been looked at. The next day when requesting an update I was informed by the service advisor that it had not been looked at. When I discussed the scheduling of service the advisor told me that my appt was only to check the vehicle in with him and he had no idea ... Read More

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Google - Jun 19, 2026

I have used Elway Chevrolet for service on my truck before. This service visit was ridiculously bad. I scheduled a Monday 915am appt. I was told the vehicle might have to stay overnight. When I checked in later in the day for progress was told it had not been looked at. The next day when requesting an update I was informed by the service advisor that it had not been looked at. When I discussed the scheduling of service the advisor told me that my appt was only to check the vehicle in with him and he had no idea when the truck would even be looked at. After checking in again I was told it likely would not even be looked at until the next week. I picked up my vehicle and will get service done elsewhere. This advisor made no attempt to provide any reasonable level of customer service. I brought my truck to another Chevrolet dealer who checked, diagnosed and communicated effectively with me and my truck's work was done earlier than promised. Shame on you Elway Chevrolet, too bad they get to use John's name.

I have driven Chevy trucks most of my life and it's rare to have a great experience at any dealer in my opinion. I get it with the sales people for the car lot. However, the service department shouldn't be lying to it's customers. Real life quote: "Your oil drain plug is all messed up and the oil on top of the motor is cause the other guy spilled all over." After observing it later and to confirm I take it to the local mechanic and talk with an old dealer friend of mine. Nothing ... Read More

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Google - Jun 18, 2026

I have driven Chevy trucks most of my life and it's rare to have a great experience at any dealer in my opinion. I get it with the sales people for the car lot. However, the service department shouldn't be lying to it's customers. Real life quote: "Your oil drain plug is all messed up and the oil on top of the motor is cause the other guy spilled all over." After observing it later and to confirm I take it to the local mechanic and talk with an old dealer friend of mine. Nothing at all wrong or messed up with the drain plug and the oil on top is likely due to the new gaskets seating in. Think about that. A couple little tiny issues and Chris the service guy still lied about it. Just think if you have a big issue and what the service department will say to you? Unless you have warranty issues don't go. Take it to your local trusted auto mechanic. Advice to the dealer: You'll still make money by telling the truth.

Had a great experience buying a used car from Jason. Highly recommend John Elway Chevrolet.

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Not communicative at all, very upsetting.

Update: my friends agreed to return the truck for their down payment back and they still went on private property to tow it away without permission. These people are sketchy!! Hopefully the laws pass to prevent this from happening anymore. Regardless, this dealership DOES NOT HONOR CONTRACTS they sign when it's convenient for them. They had 10 says and went against their OWN contract after *5 WEEKS* This dealership pulled a yo-yo financing scam on my best friends who just bought a used truck from them. Since then, they have found a tracker on it and the dealership remote kill-switched the ... Read More

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Google - May 7, 2026

Update: my friends agreed to return the truck for their down payment back and they still went on private property to tow it away without permission. These people are sketchy!! Hopefully the laws pass to prevent this from happening anymore. Regardless, this dealership DOES NOT HONOR CONTRACTS they sign when it's convenient for them. They had 10 says and went against their OWN contract after *5 WEEKS* This dealership pulled a yo-yo financing scam on my best friends who just bought a used truck from them. Since then, they have found a tracker on it and the dealership remote kill-switched the truck. The contract they signed said they had 10 days to let them know if the sale fell through. It's been 5 weeks. They have also had someone follow them and block them in until a tow truck came claiming they haven't made their payment on it when the 1st payment isn't due for another week here. DO NOT GO HERE!!!! I for sure never will for any truck I plan to buy!

Frank Padilla and his team at Branch Automotive are absolutely exceptional in every sense of the word. What's more, they operate with real integrity, which is hard to come by these days. I've waited nearly a month to post this, as I wanted to be sure that I was correct in my assessment. About 8 weeks ago, my 3/4 ton diesel pickup truck started engaging "low power mode" erroneously. I initially visited Branch Auto for an assessment, and candidly what they shared with me scared me a bit, so I took the truck to John Elway Chevrolet. This ... Read More

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Google - May 1, 2026

Frank Padilla and his team at Branch Automotive are absolutely exceptional in every sense of the word. What's more, they operate with real integrity, which is hard to come by these days. I've waited nearly a month to post this, as I wanted to be sure that I was correct in my assessment. About 8 weeks ago, my 3/4 ton diesel pickup truck started engaging "low power mode" erroneously. I initially visited Branch Auto for an assessment, and candidly what they shared with me scared me a bit, so I took the truck to John Elway Chevrolet. This was a terrible mistake - the folks at John Elway Chevrolet tried to convince me that I had metal contamination in my fuel system, which was not correct. What is worse - they were excited to have a sales person call me to let me know that I would have to pay $18,000 to get it fixed, or I could trade it in and buy a new vehicle, which I believe is what the dealership wanted. Because I am always skeptical, I took the truck from them, as well as their diagnostic, and shared it with Frank and his team at Branch Auto. They were immediately able to identify that there was NO metal contamination in my fuel system, and that I just needed a fuel sensor replaced and would be good to go. We took that approach and I was able to save about $17k and keep my current vehicle. Forever more I will only be visiting Branch Automotive for repairs, and would encourage anyone else out there needing a fix to do the same!!

I really enjoyed my purchasing process at this dealership but the first service was just meh. And now I’m being harassed to sale my car back to them. I have asked multiple times for a do not contact and unsure why a dealership would be notified of when I’m looking at my payoff balance. I feel that is an invasion of privacy.

We had an awesome experience at John Elway Chevrolet! Our sales representative, Henry, was the best! He was patient with us as we were traveling from Wyoming to pick up a car we found online. Henry had the car ready for us when we arrived and immediately took us on a test drive. He is very knowledgeable and was able to answer all of our questions thoroughly. He made the entire experience seamless for us. With Henry there, you have a customer for life!

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They did nothing but lie to me and give me the run around for 2 weeks. Every person I dealt with in there lied to me

These guys lost all of their knowledgeable techs and just have parts changers now. They don't know how to diagnose they just warranty replace.

I will NEVER go here again. They quoted us 1 price & tried to have me pay 3 times the amount. Then found out what we asked for (fuel injection cleaning) they never did & instead just put in an additive. So basically paid over $300 for an oil change & some filter changes. Manager knew about problem & never bothered to come out & talk to me.

We purchased a used 2023 Tahoe from John Elway and one month after purchase brakes began to have intermittent squeaking. We took it in today and they stated they need to replace the brakes and rotors for $1k and that the inspection was normal at the time we bought the car and that this repair is not covered, that it is ‘normal wear and tear.’ This is just dishonest and frustrating that you think you’re getting a good deal on a used vehicle from a reputable dealership and then 1 month after purchase begin to have issues and take it in ... Read More

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Google - Jan 20, 2026

We purchased a used 2023 Tahoe from John Elway and one month after purchase brakes began to have intermittent squeaking. We took it in today and they stated they need to replace the brakes and rotors for $1k and that the inspection was normal at the time we bought the car and that this repair is not covered, that it is ‘normal wear and tear.’ This is just dishonest and frustrating that you think you’re getting a good deal on a used vehicle from a reputable dealership and then 1 month after purchase begin to have issues and take it in and need to pay another thousand dollars. I’m just disappointed and won’t be going back here for future purchases.

At first this was going to be a terrible review, but the sales manager Jason Somers saved his dealership. I won't give all the details, but here is the basic: I offered a fair price on the vehicle I wanted, the salesmen said "impossible". We settled on 500 more and I bought the vehicle. Two hours later I get an email informing me of a price reduction on the vehicle I just purchased! And it was less than the offer I was told was impossible!! You can imagine how steamed I was. Calls and emails to the salesmen ... Read More

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DealerRater - Jan 10, 2026

At first this was going to be a terrible review, but the sales manager Jason Somers saved his dealership. I won't give all the details, but here is the basic: I offered a fair price on the vehicle I wanted, the salesmen said "impossible". We settled on 500 more and I bought the vehicle. Two hours later I get an email informing me of a price reduction on the vehicle I just purchased! And it was less than the offer I was told was impossible!! You can imagine how steamed I was. Calls and emails to the salesmen were unanswered. I went back to the dealership the next day and talked to Jason Somers, the Sales Manager. He saw right away what a bad move that had been by the dealership, even if it was unintentional. Jason immediately made an adjustment and refunded me the 500. I can't give 5 stars since I should never have had to go through this, so John Elway Chevrolet gets 4 stars, but Jason gets 10!

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Bought my 2022 Certified Pre-Owned Chevrolet Truck in March of 2025. I wouldn’t recommend going to this dealership due to their lack of service and ability to support your vehicle post sale. It’s a boiler room transactional culture. I’d be embarrassed with my name on the front of that building.

I am going to be factual here: I had the L87 Engine failure in my GMC Sierra that hundreds of GM customers are experiencing. J.E. Chevy was competitive with parts pricing once I sent in GM-OEM prices. It took several emails back and forth asking why their parts were so much more expensive but they finally came down and priced-matched GM-OEM prices. I had to purchase close to $1800 in extra parts that were not broken in order for JEC to honor their warranty. They charged me for 2 oil cooler hoses but then removed one when I pointed out that ... Read More

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Google - Dec 22, 2025

I am going to be factual here: I had the L87 Engine failure in my GMC Sierra that hundreds of GM customers are experiencing. J.E. Chevy was competitive with parts pricing once I sent in GM-OEM prices. It took several emails back and forth asking why their parts were so much more expensive but they finally came down and priced-matched GM-OEM prices. I had to purchase close to $1800 in extra parts that were not broken in order for JEC to honor their warranty. They charged me for 2 oil cooler hoses but then removed one when I pointed out that only 1 was replaced. JEC claimed my L87 engine failure was due to poor lubricant and yet they re-used the old oil-pressure sending unit. When I asked why they wouldn't have replaced that being lubrication was the cause of this failure, I was told, "because it was not broken." I spent close to $1800 extra in parts that were working fine and they purposefully chose not to include the $35 oil-pressure sending unit.

Let's first start with my existing pickup and it is taking over 3 weeks to get it repaired because you had so many vehicles in your shop. This led me to think I'll just trade it off and get a new vehicle - so I asked for vehicle specs and chose a new gray vehicle that I liked and got pre-approved and talked payments - then I came down to the dealership to do the deal - I was presented a scaled down vehicle - then I start getting notices that they are running my credit again - for ... Read More

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Google - Dec 5, 2025

Let's first start with my existing pickup and it is taking over 3 weeks to get it repaired because you had so many vehicles in your shop. This led me to think I'll just trade it off and get a new vehicle - so I asked for vehicle specs and chose a new gray vehicle that I liked and got pre-approved and talked payments - then I came down to the dealership to do the deal - I was presented a scaled down vehicle - then I start getting notices that they are running my credit again - for a different vehicle - all the while I'm being told hold tight it will be another 5-10 minutes by Patrick with sales - I was never put into an area to talk to the dealer about the vehicle I had to find my own place to set. This went on for over 2 hours and when I confronted Patrick, he said it was my fault that I didn't understand what vehicle I was getting and that is why it was taking so long. The pictures I was sent which I went over carefully WERE NOT the same vehicle they presented me. Then they didn't have that color of that vehicle so they had to find another color. By now I had enough and I took my vehicle and when home. Poorest customer service especially to a returning customer. I lease a 2025 Chevrolet Silverado 1500 Deisel pickup - it has 12065 miles and needs service work completed on the emissions system. I was told today that it would be over a month before I could get the vehicle in for service. This not only does not bode well for Chevrolet products but especially for John Elway and his staff to take care of his customers. The vehicle rattles and shakes and doesn't run for crap - what a great piece of equipment.

Don’t take your vehicles here for any warranty work . They tried to charge me money on my new truck to fix something related to warranty , the other day they wanted to charge me for a recall . Avoid this place at all cost . I took my traverse 2024 to lone tree and they took care of the repairs and didn’t have to pay a penny !

EDIT/UPDATE After seeing the dealership’s response to my original review, I feel even more uneasy about how they handle customer concerns. Their reply reduced my experience to “emailed suggestions from strangers,” which is simply not true. I reached out as a customer who had a direct interaction with one of their employees, and the situation I reported wasn’t a rumor or a casual complaint — it is an active legal case involving a Third-Degree Assault charge. My intention was never to demand anyone’s termination; I expected the dealership to show basic professionalism, awareness, and concern for the ... Read More

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Google - Nov 21, 2025

EDIT/UPDATE After seeing the dealership’s response to my original review, I feel even more uneasy about how they handle customer concerns. Their reply reduced my experience to “emailed suggestions from strangers,” which is simply not true. I reached out as a customer who had a direct interaction with one of their employees, and the situation I reported wasn’t a rumor or a casual complaint — it is an active legal case involving a Third-Degree Assault charge. My intention was never to demand anyone’s termination; I expected the dealership to show basic professionalism, awareness, and concern for the safety and comfort of customers. Instead, both privately and publicly, the response I received was dismissive and avoided the actual issue. This pattern of deflection instead of accountability reinforces the same discomfort I felt when I first reported the situation. I stand by my original review, and I still would not feel comfortable recommending this dealership. ORIGINAL I was genuinely disappointed with how management handled a serious issue I brought to their attention. When I informed them that one of their employees is now facing an active Third-Degree Assault charge, the response I got made me feel dismissed and unheard. I wasn’t expecting them to control what happens outside of work, but I did expect them to care about the safety, comfort, and trust of customers. Their unwillingness to take the matter seriously made me very uncomfortable. I wouldn’t feel safe recommending this dealership.

Terrible after-sales customer service: We bought a 2019 Equinox in July 2024 from John Elway in Englewood, Colorado, paying cash and purchasing Cars Protection Plus (PRIME) insurance. As promised in the contract, the unused premium would be refunded via check after the car was sold in July 2025 (we were spending 12 months in Colorado). This was all agreed upon at the time of purchase in July 2024 with the finance manager, Mr. Milad. One year later, we sold the car (July 2025) and have been trying to obtain the refund check we are entitled to for the unused Cars Protection Plus insurance premium sold to ... Read More

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Google - Nov 12, 2025

Terrible after-sales customer service: We bought a 2019 Equinox in July 2024 from John Elway in Englewood, Colorado, paying cash and purchasing Cars Protection Plus (PRIME) insurance. As promised in the contract, the unused premium would be refunded via check after the car was sold in July 2025 (we were spending 12 months in Colorado). This was all agreed upon at the time of purchase in July 2024 with the finance manager, Mr. Milad. One year later, we sold the car (July 2025) and have been trying to obtain the refund check we are entitled to for the unused Cars Protection Plus insurance premium sold to us by John Elway. Despite numerous contacts, emails , and promises from the finance manager Mr. Milad Eyghanifard, John Elway has still not fulfilled the agreement to send us the refund check for the Cars Protection insurance premium that they sold to us in the moment that we bought the car in 2024. We are being harmed by the company John Elway, which is not fulfilling its agreements, is no longer responding to our emails, and we need this situation resolved as quickly as possible.

Repair failed again when we were taking the vehicle home. Drove fine for 2 miles. Not sure why they can't fix it after $3000 and 3 weeks in the shop.

Do not take your vehcile here for repairs. Took my vehcile to a GM specialty repair facility today and they fixed it same day. Took two months for a repair they were not capable of doing and they dented and scratched my vehicle all up and down. Insane. They don't have walk around videos of the vehicles going in, so if they screw your car up they won't take accountability for it. Don't recommend this place what so ever. It's my fault for thinking a dealership could do anything other than warranty work.

New car customer. First time using service department. Just wanted an alignment. Had appointment. When I arrived for my appointment, I was told the door to the alignment rack was broken. Was told to come back next day. When I returned next morning, no record of my appointment. And my advisor had day off. When the alignment was finally performed, it was wrong. Instead of the car having a pull to the left, it now pulls right. So, I have to make another trip to the dealership to have the alignment done again.

The very best car dealership I have ever bought a vehicle from. At 65, I've purchased a few cars, and the team at John Elway Chevrolet is the most professional and personable group I've ever had the pleasure of working with. I genuinely had a good time buying a car...not many people can say that! My sales specialist, Amine did all the footwork, research and work for me, taking videos of cars that might be a good match, and then looking for other options until he found me the one that had all the features and I wanted. ... Read More

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DealerRater - Oct 11, 2025

The very best car dealership I have ever bought a vehicle from. At 65, I've purchased a few cars, and the team at John Elway Chevrolet is the most professional and personable group I've ever had the pleasure of working with. I genuinely had a good time buying a car...not many people can say that! My sales specialist, Amine did all the footwork, research and work for me, taking videos of cars that might be a good match, and then looking for other options until he found me the one that had all the features and I wanted. By the time I arrived at the dealership, my perfect new ride was ready to test drive. When I asked if they had a model with a sunroof on the lot...Amine tracked one down immediately. Incredibly impressive, personalized service! They gave me top dollar for my trade in, and the Finance Manager put everything together quickly and professionally. Any and all questions I asked were answered with clarity and complete transparency. I drove home that day with my new Chevy Trailblazer RS, complete with a Panoramic sunroof, AWD, incredible Bose Sound System, Turbo, and all the other features I wanted in my new vehicle. John Elway Chevrolet gets a perfect 10 on my review. I would recommend this dealership to anyone, including friends and family. What a terrific team of dedicated professionals.

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I submitted my Silverado 1500 to service one month ago on Sep 10, it is now October 10th and they still have not even started to look at the issue, and will not call me back. I've reached out to Ben the service manager on Wednesday but he was in a meeting, and it's Friday, still no call. I drove up there this morning, he was in a meeting and hours later, still no call. I'm simply asking for communication. I buy all my fleet/work vehicles from the dealership, two in the last year, and this his how ... Read More

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Google - Oct 10, 2025

I submitted my Silverado 1500 to service one month ago on Sep 10, it is now October 10th and they still have not even started to look at the issue, and will not call me back. I've reached out to Ben the service manager on Wednesday but he was in a meeting, and it's Friday, still no call. I drove up there this morning, he was in a meeting and hours later, still no call. I'm simply asking for communication. I buy all my fleet/work vehicles from the dealership, two in the last year, and this his how I get treated, so I would not expect much from their service department.

I went in to have my breaks changed. I was told I needed 4 new pads and rotors. 4 sensors. Quoted over $3000. I looked up parts for pads and rotors parts were $250. You completely over charge which is absolutely insane. I did not have the work done so I was charged $260 just for the diagnostic! Again absolutely insane. I got them replaced by another place for a quarter of what you wanted to charge. Also my rotors did not need to be replaced. You just lost a reliable customer who used you guys for all my car repairs and oil changes. Never ... Read More

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Google - Oct 8, 2025

I went in to have my breaks changed. I was told I needed 4 new pads and rotors. 4 sensors. Quoted over $3000. I looked up parts for pads and rotors parts were $250. You completely over charge which is absolutely insane. I did not have the work done so I was charged $260 just for the diagnostic! Again absolutely insane. I got them replaced by another place for a quarter of what you wanted to charge. Also my rotors did not need to be replaced. You just lost a reliable customer who used you guys for all my car repairs and oil changes. Never again!

Buy a car and then I had Russell, who was an excellent service guy. Once he left all the service people don’t give a crap, horrible service, horrible attitude. I will make sure everybody knows how much they suck.

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