Customer Reviews

Went in to get transmission flushed since I was the second owner of this vehicle (30500 K miles). Really liked your new text messaging and okayed to get brake fluid replaced and new air and cabin filters. Approved by signing message and sending back. Was a little dismayed that I got charged labor for the cabin air filter because only had the cabin filter charge and no labor. Called back and service advisor explained that this is a new system and a few bugs in it still. Got home and realized that there are rebates available for service from GM at my certified rebates website. So I believe I will receive a small rebate. I do think the service advisors (I talked to two of them) could apprise customers that there are rebates available. This goes hand in hand with selling the additional services or possibly put the rebate message available in the text messaging service. This I think will make the services easier to sell. I also like that I get original parts in most cases for my vehicle. I have to tell you the MAIN reason I went to your service dept. was because of your auto body shop. Let me explain: Last January I had this same vehicle in the body shop from a rear end collision. I went through the car wash a year later (Feb 2019) and it ripped the rear fender open. I have been through this same wash numerous times and I was thinking that some screws were never put in. The body shop advisor said that those are not screws but plastic attachments that kinda look like screws. There was no evidence of even the plastic screws attached, 4 to 5 of them and found it hard to believe the car wash disposed of all of them, however, that could had happen. Also the car wash might need adjustment and is "catching" harder on parts of vehicle. Dean had someone put it all together for no charge. Which I really appreciated. He explained that it was all put together from the beginning and he gets 3 or 4 of these a week so when he told me this I was humbled. Anyways because of his generosity of putting this together quickly I decided to get my tranny serviced and the additional brake flush and air and cabin filters. Thank you very much.

The service tech, Damitrios was excellent. He made the experience worth waiting, the extra few days that it took to repair my car. Thanks,

I really enjoyed dealing with the company

Able to do same day appointment...greatly appreciated

As usual Andy Black, my service representative was excellent. Andy was professional, courteous and all business. My truck was serviced in a timely manner and the dealership was excellent. I always receive excellent care and service at John Elway. Thanks again to Andy Black!!!

very outstanding crew

Took it in for an oil change and tire rotation. They finished it quick and before teh promised time

Upon arriving, I was immediately attended to for a full 50,000 mile service and the first repair I can remember on this vehicle, a problem with the windshield wipers and washer. It was diagnosed and the parts replaced. On a cold winter day, it was good place to be, and I was on my way.

They forgot me. I had a scheduled oil change at 11:30 am. I was on time. I said I would wait because it should only take 1-1.25 hours according to the service person. I said ok. 2 1/2 hours later. They finally finished. When I asked what happened, they said my paper work got lost in the new system. I felt not very important, just another misstep in a new system.

Everyone was great

Found discounts for my oil change.

Everything went smoothly and as promised.

A great experience! My sales rep went above and beyond to get me into a car!

Was in and out in 45 minutes. Service manager was excellent. Love the new system with the Ipads.

It went as planned - easy.

The price for an oil change seemed to increase. You guys didn't even vacuum out my car. I can go to grease monkey for half the price and they will vacuum out my car. When I pay near $100.00 for an oil change at a reputable dealership I expect a quick wash of my truck at the very least.

awesome service

They didn't recommend anything even though I probably needed a new windshield and new tires. But since I am doing it through my job I don't care

It’s was great

I was pressured into buying a car that I didn't want. I was basically sold plastic on wheels.