Tim Sweet is extremely helpful and courteous, and he has been very helpful and understanding as frustrating as this situation has been. I would rate Tim five stars with a full 10 rating. Unfortunately though, this isn't asking for just a review of the service professional that helped me, and I am now bringing my NEW vehicle in for the THIRD time for the SAME issue this week. My frustration level with the situation is quite high. But I called Tim and he is working to get things figured out for me. Again - Tim deserves a full 5-stars.